- info@saltwaterphysio.com.au
- Byron Bay NSW
To make an appointment: please call us, email us or fill out the online form.
We are located in the Habitat building above the MCM furniture shop. Please note, we are based on the 2nd Level. You can access the clinic by coming up two flights of stairs. There is a lift that can be accessed at ground level if required. Car parking can be found at the back of the property in the car park together with on street parking.
Directions: As you enter the industrial estate, go past Bunnings on your right. Go straight ahead at the roundabout. Follow the road down and continue to go straight on, past the IGA on your right.
Towards the end of the road, turn left onto Wallum Place. On the same corner you will see a sign for the North Byron Hotel. Follow the road along. Ignore the first left hand turning onto Porter Street. Take the second left hand street onto Gallagher Street. Park on the street here or follow the road down a little and turn left into the car park. You have arrived.
No. You are able to self-refer to us and do not have to see your doctor or consultant first. We are however more than happy to accept referrals from doctors and consultants for a variety of different problems. E.g.: post surgery, Orthopaedics, Rheumatology. Please contact us if you have any questions about the referral process.
At your first appointment a comprehensive assessment will be carried out to assess your condition, provide a diagnosis and create a treatment plan, tailored to your specific needs. Treatment can include hands-on therapy, ultrasound and shockwave therapy. Please be aware that you may be required to remove some clothing in order to assess and treat the injured and surrounding area. We advise that you bring suitable clothing such as a pair of shorts and appropriate underwear or vest top with you so that you feel comfortable. If you have any questions regarding a treatment session, please contact us.
At Saltwater Physio we treat a wide range of conditions and often see people who didn’t previously think that we would be able to help! Physiotherapy can be used to treat problems that you may have with your muscles, tendons, ligaments, joints, bones and nerves. This may include pain, loss of movement, stiffness, weakness, pins and needles and numbness plus more. If you are unsure, please contact us so that we can talk things through with you and answer any questions that you may have.
Yes. If you have healthcare insurance you are able to use it at our clinic.
Private Health insurance means that you pay money to a Private Health Insurance fund on a regular basis. This insurance fund will then provide ‘rebates’ on specific services. This means that you should only have to pay part of the total cost of a service.
How does it work?
Please ensure that you bring your private healthcare insurance card with you to your appointment. At the time of payment, we will swipe your private healthcare insurance card on our HICAPS machine. This allows us to see what your rebate will be from your insurance provider. You will then be asked to pay the outstanding sum of money, known as the ‘Gap’ fee. For example, where the cost of your appointment is $100 – your insurance company may provide a rebate of $55, meaning you will be expected to pay the outstanding Gap fee of $45.
What if I don’t bring my insurance card?
If you do not bring your private healthcare insurance card to your appointment with us, you will be asked to pay the full appointment fee. You will then need to send an invoice to your healthcare insurer who will then issue you with your rebate. It is sometimes possible to submit this invoice online to your insurer.
Please note, the amount of rebate you receive from your healthcare insurance provider will depend on the level of cover you have and what you are entitled to.
That’s easy! To book an appointment please contact us:
If you do not have private healthcare insurance, you are welcome to attend our clinic. You will be expected to pay the full cost of your appointments with us. Without healthcare insurance, you will not receive a rebate.
Any referral letters from your doctor or consultant.
Any x-ray, MRI or ultrasound images or reports.
A pair of shorts and appropriate underwear or a vest top for assessment and treatment purposes.
Payment for treatment is required at the end of each appointment by cash or by card.
The answer is ‘yes’ but it is subject to conditions, stipulated by the ‘Medicare Allied Health Initiative’.
How does it work?
To gain a Medicare rebate, you must firstly, have a chronic and complex musculoskeletal condition that has been ongoing for more than six months. Secondly, under the ‘chronic and complex’ component, you must have more than three health practitioners caring for you (e.g.: Doctor, Surgeon, Specialist, Physiotherapist, Dietician etc). If both conditions are met, your doctor can then approve your eligibility and complete the paperwork required to place you on the Chronic Disease Management (CDM) plan. This is formally known as the Enhanced Primary Care (EPC) programme.
How many sessions does Medicare cover?
Once you have a CDM plan, you will be able to access Medicare rebates for physiotherapy and other allied health services. If you are a patient under a CDM plan, we will require a CDM referral from your doctor before we can treat you.
If your doctor is happy to supply this, you will be entitled to five allied health sessions per calendar year. This can be, for example, five physiotherapy sessions. Or, for example, you may choose to have three physiotherapy sessions and two podiatry sessions etc.
How does payment work?
You will be asked to pay the full cost of your physiotherapy appointment with us. We will then swipe your Medicare card on our HICAPS machine in order to activate your rebate from Medicare. This rebate will be put back onto the debit card you have paid with. Please note, Medicare will not allow your rebate to go back onto a credit card.
If you are entitled to a Medicare rebate, please ensure that you bring your Medicare card to each appointment. If you do not bring your Medicare card to your appointment with us, you will be asked to pay the full appointment fee. You will then need to contact Medicare directly. You will need to submit a receipt for treatment so that Medicare can issue you with your rebate.
If you are unable to attend or wish to change your booked appointment please contact us by phone and let us know. Booking an appointment blocks time in our diary, making this time unavailable to anyone else in need. Therefore, please note that a minimum of twelve hours notice is required for any cancellations. If you miss your appointment or cancel within twelve hours notice you will be charged at the full rate. This is to ensure that we can offer any appointments to others who may need it.
